Elite
Price on Request
Monthly Subscription
Per month billed annually
Proactive remote system monitoring
Comprehensive monitioring of all IP enabled devices
Device monitoring and health report
We’re available to communicate with you in whichever manner best fits your lifestyle.
Extended remote service hours
Remote service beyond our regular business hours
24/7/365
Extended on-site hours
On-site service beyond our regular business hours
Mon-Fri, 8a-6p*
Priority scheduling
How fast we respond to an on-site service request
Same-day or Next-day
Response time
How fast we respond to a system or call-in notification
Less than 1-hour
Complimentary site visits for service or support
Site visits for service or support at no added charge
Included
Complimentary equipment repair service
Includes hardware testing, removal, repair and reinstallation
Up to 3-years from new
On-site system checkup
Our techs clean, test and update your system on-site
Four visits per year
Elite member product promotions
Special pricing on select products that match your system
Lighting and shade scene reprogramming
We’ll update your lighting and shade scene presets
Remote system access
Control and lighting system access from your mobile phone
Password management
Off-site backup of all system passwords
Recorded surveillance video footage retrieval
Assistance with finding archived security camera recordings
Power management for surge/brownouts
We monitor and reset your system due to electrical issues
Network configuration management
Remote management of your network components
Annual WiFi network scan
On-site review of network speed and coverage
Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues
Parental Controls
We give you an app so you can turn-off WiFi access
Transferable
You can transfer your plan to a new homeowner