Curators Of Cutting-Edge Technology Solutions

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

iSS's Difference

DIY Support App
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.

Annual Tech Reviews
We audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.

Priority Scheduling
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.

Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.

Preventative System Monitoring
Our remote monitoring staff ensures your system is always running smoothly and resolves potential problems before they happen.

24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.

Our Support Memberships

*Our Hours of operation are Monday-Friday 7 AM - 5 PM Exluding National holidays

Essentials

$60
per month

Monthly Subscription
Per month billed annually
Extended remote service hours
Remote service beyond our regular business hours
24/7/365
Extended on-site hours
On-site service beyond our regular business hours
Mon-Fri, 11a-5p*
Priority scheduling
How fast we respond to an on-site service request
Scheduled
Response time
How fast we respond to a system or call-in notification
Less than 1-hour
Remote system access
Control and lighting system access from your mobile phone
Password management
Off-site backup of all system passwords
Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues
Parental Controls
We give you an app so you can turn-off WiFi access
Transferable
You can transfer your plan to a new homeowner

 

Plus

$100
per month

Monthly Subscription
Per month billed annually
Proactive remote system monitoring
Comprehensive monitioring of all IP enabled devices
Device monitoring and health report
We’re available to communicate with you in whichever manner best fits your lifestyle.
Extended remote service hours
Remote service beyond our regular business hours
24/7/365
Extended on-site hours
On-site service beyond our regular business hours
Mon-Fri, 9:30a-5p*
Priority scheduling
How fast we respond to an on-site service request
3 Business Days
Response time
How fast we respond to a system or call-in notification
Less than 1-hour
On-site system checkup
Our techs clean, test and update your system on-site
One visit per year
Remote system access
Control and lighting system access from your mobile phone
Password management
Off-site backup of all system passwords
Recorded surveillance video footage retrieval
Assistance with finding archived security camera recordings
Power management for surge/brownouts
We monitor and reset your system due to electrical issues
Network configuration management
Remote management of your network components
Annual WiFi network scan
On-site review of network speed and coverage
Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues
Parental Controls
We give you an app so you can turn-off WiFi access
Transferable
You can transfer your plan to a new homeowner

 

Premier

$190
per month

Monthly Subscription
Per month billed annually
Proactive remote system monitoring
Comprehensive monitioring of all IP enabled devices
Device monitoring and health report
We’re available to communicate with you in whichever manner best fits your lifestyle.
Extended remote service hours
Remote service beyond our regular business hours
24/7/365
Extended on-site hours
On-site service beyond our regular business hours
Mon-Fri, 8:30a-5p*
Priority scheduling
How fast we respond to an on-site service request
2 Business Days
Response time
How fast we respond to a system or call-in notification
Less than 1-hour
Complimentary site visits for service or support
Site visits for service or support at no added charge
1-hour per month included
On-site system checkup
Our techs clean, test and update your system on-site
Two visits per year
Lighting and shade scene reprogramming
We’ll update your lighting and shade scene presets
Remote system access
Control and lighting system access from your mobile phone
Password management
Off-site backup of all system passwords
Recorded surveillance video footage retrieval
Assistance with finding archived security camera recordings
Power management for surge/brownouts
We monitor and reset your system due to electrical issues
Network configuration management
Remote management of your network components
Annual WiFi network scan
On-site review of network speed and coverage
Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues
Parental Controls
We give you an app so you can turn-off WiFi access
Transferable
You can transfer your plan to a new homeowner

 

Elite

Price on Request


Monthly Subscription
Per month billed annually
Proactive remote system monitoring
Comprehensive monitioring of all IP enabled devices
Device monitoring and health report
We’re available to communicate with you in whichever manner best fits your lifestyle.
Extended remote service hours
Remote service beyond our regular business hours
24/7/365
Extended on-site hours
On-site service beyond our regular business hours
Mon-Fri, 8a-6p*
Priority scheduling
How fast we respond to an on-site service request
Same-day or Next-day
Response time
How fast we respond to a system or call-in notification
Less than 1-hour
Complimentary site visits for service or support
Site visits for service or support at no added charge
Included
Complimentary equipment repair service
Includes hardware testing, removal, repair and reinstallation
Up to 3-years from new
On-site system checkup
Our techs clean, test and update your system on-site
Four visits per year
Elite member product promotions
Special pricing on select products that match your system
Lighting and shade scene reprogramming
We’ll update your lighting and shade scene presets
Remote system access
Control and lighting system access from your mobile phone
Password management
Off-site backup of all system passwords
Recorded surveillance video footage retrieval
Assistance with finding archived security camera recordings
Power management for surge/brownouts
We monitor and reset your system due to electrical issues
Network configuration management
Remote management of your network components
Annual WiFi network scan
On-site review of network speed and coverage
Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues
Parental Controls
We give you an app so you can turn-off WiFi access
Transferable
You can transfer your plan to a new homeowner

Contact Support

Feel free to reach out to us with any questions or inquiries.

Text/SMS Support

1-800-111-1111

Email Support

Phone Support

111-111-1111