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About Us

Proudly serving the Knoxville and East Tennessee Area, we are a full-service automated home theater installation and security company with years of combined experience providing home and business owners with high quality sound and security.  We offer a wide array of residential and commercial security products and services, from access control, intrusion security to monitoring and surveillance, installing home theaters and audio systems. Whatever your needs are, count on iSS LLC for your home theater installation and security needs.  Whether you're looking for home automation services to automate your door locks, light switches, window blinds, security system, or home audio, or you're a business looking for security solutions and boardroom technology, iSS can help.  

Discovery Process

The project always begins with a discovery process, where we listen to our client’s needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the technological desires of the client with the realities of technological trends, budget constraints and built-in obsolescence.  

System Design

We put our engineering team to work to define all aspects of the project. Now that pertinent information has been gathered, a detailed proposal can be developed in accordance to these plans. An extensive set of drawings are created that show graphically where all hardware and pre-wire drops will be located. Our client is then delivered this information for review and annotation.

Implementation Process

Additional support documentation is created as the Rough and Trim phases commence. With the home interior primed, we begin the concluding phases, order the system gear, and schedule its installation. Our job is only complete when the client is 100% satisfied with the finished product. These final phases can take a few weeks or a few years depending on the project’s scale.

Service & Support

We now thoroughly train our client in the use of their new system. Concurrently, a complete set of as-built documentation and programming source code is delivered at final sign-off. Opting for one of our annual maintenance agreements, the client can ensure that the investment they’ve made into their home or business is well protected and serviced for life with accuracy and diligence.